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Freddy21's avatar
Freddy21
Experienced Cover User
2 years ago
Solved

payslip emails failing to yahoo email addresses

Hi, For some reason an employee who i have always sent their payslips via email is unable to receive their payslip as i get a notification from bounce@apps.myob.com that the email sent was unsuccesf...
  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hey Cazzam,

     

    That sounds frustrating— two weeks is a long time to be stuck. No worries, we've got a quick workaround to get things working. Removing the logo from your settings should help with the issue:

     

    • Go to Business settings.
    • Select Brand settings.

     

    If you still encounter any issues after removing the logo, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, to help you with this.

     

    Cheers,

    Doreen

Freddy21's avatar
Freddy21
Experienced Cover User
2 years ago

Hi,

 

He added the email address and it bounced back again.

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Freddy21, 
 
Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
 
To check this further with you, could you please provide the impacted email address via private message? 
 
 
Please let me know if you need further help. 
 
Cheers, 
Leneth

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emails failing to yahoo email addresses","id":"message:832320","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:51413"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:832320"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:832320"},"body@stripHtml({\"truncateLength\":200})":" Hi, For some reason an employee who i have always sent their payslips via email is unable to receive their payslip as i get a notification from bounce@apps.myob.com that the email sent was unsuccesf...","body@stringLength":"225","rawBody":"

Hi,

For some reason an employee who i have always sent their payslips via email is unable to receive their payslip as i get a notification from bounce@apps.myob.com that the email sent was unsuccesful. 

","kudosSumWeight":0,"postTime":"2023-08-23T12:29:22.783+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:832320_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":531},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:832320":{"__typename":"Conversation","id":"conversation:832320","solved":true,"topic":{"__ref":"ForumTopicMessage:message:832320"},"lastPostingActivityTime":"2023-08-25T12:38:41.595+10:00","lastPostTime":"2023-08-25T12:38:41.595+10:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:832320":{"__typename":"ModerationData","id":"moderation_data:832320","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:832320_1":{"__typename":"Revision","id":"revision:832320_1","lastEditTime":"2023-08-23T12:29:22.783+10:00"},"AcceptedSolutionMessage:message:832784":{"__typename":"AcceptedSolutionMessage","id":"message:832784","conversation":{"__ref":"Conversation:conversation:832320"},"author":{"__ref":"User:user:295369"},"revisionNum":1,"uid":832784,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:832765"},"subject":"Re: payslip emails failing to yahoo email addresses","moderationData":{"__ref":"ModerationData:moderation_data:832784"},"body":"

Hi Freddy21, 
 
Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
 
To check this further with you, could you please provide the impacted email address via private message? 
 
 
Please let me know if you need further help. 
 
Cheers, 
Leneth

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Hi , 
 
Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
 
To check this further with you, could you please provide the impacted email address via private message? 
 
 
Please let me know if you need further help. 
 
Cheers, 
Leneth

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi,

 

He added the email address and it bounced back again.

","body@stringLength":"83","rawBody":"

Hi,

 

He added the email address and it bounced back again.

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