Payslips not emailing and info missing
AccountRight Plus 2024.3.1.6 We have had this issue for awhile now ; Each week we do the payroll and select all the payslips to be emailed, usually around 50-55, and sometimes we only get 35 to act...
Forum Discussion
Hi Belinda15,
I'm sorry to hear about your ongoing intermittent email issue.
Usually, this kind of problem crops up because of the logo in your template. If your logo's got a super high resolution, it might be causing some hiccups. Try using a snipping tool to shrink down the file size and see if that helps.
But if the issue keeps happening still after trying this workaround, you can always hit up our trusty virtual assistant, MOCA, on our website. Alternatively, you can shoot a request over to my account at myob.com for some further troubleshooting from our support team.
Don't hesitate to give us a shout if you need any more assistance. We're here to lend a hand!
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
