Forum Discussion

Wendy6171's avatar
Wendy6171
Contributing User
1 month ago
Solved

PaySuper - add new staff to default fund

How does PaySuper deal with a superannuation contribution for an employee with no super fund?  I know I have to try to staple the employee first for their details.  But if they truly do not have a stapled fund; how do I physically show Myob to set up this employee with our default super fund.  Do I just leave the Superannuation field empty in their card and process the SGC lodgment after the pay run as normal?

  • Genreve_S's avatar
    Genreve_S
    1 month ago

    Hi Wendy6171, 

     

    You’ve got it right, Pay Super doesn’t automatically pop new employees into your default fund like some external clearing houses. It’ll only send contributions to whatever fund you’ve actually set up on the employee’s card.

    From the MYOB/Pay Super side, you don’t enrol them online through MYOB. You just:

    • Do the ATO stapled fund check
    • If there’s no chosen or stapled fund, select your default fund on the employee’s card in MYOB
    • Pay their super via Pay Super - that payment then goes to the fund you’ve selected

    Whether you also need to jump into the fund’s own portal and do a separate “join” or employer registration is up to that fund’s rules, not Pay Super. Some funds will open the membership off the SuperStream data, others still want a join form - so if you’re unsure, the best bet is to check with your default fund directly.

     

    Regards,
    Genreve

6 Replies

  • Wendy6171's avatar
    Wendy6171
    Contributing User
    1 month ago

    Very comprehensive reply.  Thanks for the info.  I will instruct all of our employers accordingly.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Wendy6171, 

     

    You’ve got it right, Pay Super doesn’t automatically pop new employees into your default fund like some external clearing houses. It’ll only send contributions to whatever fund you’ve actually set up on the employee’s card.

    From the MYOB/Pay Super side, you don’t enrol them online through MYOB. You just:

    • Do the ATO stapled fund check
    • If there’s no chosen or stapled fund, select your default fund on the employee’s card in MYOB
    • Pay their super via Pay Super - that payment then goes to the fund you’ve selected

    Whether you also need to jump into the fund’s own portal and do a separate “join” or employer registration is up to that fund’s rules, not Pay Super. Some funds will open the membership off the SuperStream data, others still want a join form - so if you’re unsure, the best bet is to check with your default fund directly.

     

    Regards,
    Genreve

  • Wendy6171's avatar
    Wendy6171
    Contributing User
    1 month ago

    Our previous external clearing house would automatically enroll the staff member into our default clearing house.  While I realize, SG is meant to be paid into a fund (chosen, stapled, or default) How does the new employee get enrolled in the default fund.  Do we have to go online and enroll them ourselves?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi Wendy6171,

     

    If the employee is entitled to super but there's no fund linked, they actually won't show up at all in the Pay Super list when you go to process the payment. That's because there's no super fund attached for the system to send the contribution to. So before lodging, you'll just need to make sure their super fund is set up. Once that's linked, they'll pop up in the list and you can include them in your next Pay Super run.

     

    Regards,

    Sai 

  • Wendy6171's avatar
    Wendy6171
    Contributing User
    1 month ago

    To clarify, this was in relation to when the employee is entitled to SG and has no fund.  I'm inferring from your response that we have to ensure that the employee is enrolled in a super fund before lodgment.  What happens if upon lodgment the employee is entitled to super yet the SGC fund area is blank.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 month ago

    Hi Wendy6171,

    Pay Super itself won’t create or choose a fund for the employee. 

     

    • If the employee is genuinely not entitled to SG for that period (e.g. under 18 and not working 30+ hours, or otherwise outside SG rules), then:
      • No SG is calculated → nothing goes through Pay Super
      • No SGC is needed (because there was no SG obligation)
    • They can still be paid wages as normal — you just process the pay run with $0 super for them. Once they do become entitled to SG, set up their super fund and turn SG back on going forward.

    You generally shouldn’t leave the Superannuation field blank for someone who is entitled to SG and then rely on an SGC lodgement,  SG is meant to be paid into a fund (chosen, stapled, or default), not left with no fund attached.

     

    Regards,
    Earl

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