Paysuper - returned contributions

Hi,

We have previously paid super contributions through a clearing house (run by our default fund) but decided to use Paysuper in MYOB due to the recent changes with Pay Day Super. Contributions were paid and there were 2 contributions that were returned to our bank account. The only information we had was the name of the fund that returned the money and the amount (in the bank statement). I contacted MYOB  service center to get more information on these returned contributions but they advised that they do not provide any information on the returned contributions. Is this correct?, the clearing house we used previously would email details of what was returned and why it was returned. Why does MYOB not provide these details?

Thanks