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Mantova's avatar
Mantova
Experienced Cover User
7 months ago

Phase 2 - Report shown as SENT and not ACCEPTED since 30-04-24

Hi team I processed one pay on 30-04-24 but the ATO still has the status as SENT not ACCEPTED? How do I check this with the ATO? is there an email to request the acceptance of the report> Please adv...
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi Mantova,

    Thanks for your response. I suggest sending an update event, which is where you sync the payroll totals in MYOB with the figures held by the ATO. This is a quick way to ensure that the ATO has the most up-to-date year-to-date payroll figures for your employees. For more detailed information on how to do this, please refer to this help page. View Single Touch Payroll reports

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

OMHNRE's avatar
OMHNRE
6 months ago

I am also having the same issue, my boss did the payroll whilst I was away and selected pay period 24/04/2024 - 30/04/2024 and declaration date was 29/04/2024 and it is still stuck at "SENT" a month later.  Is it because he put the wrong pay period end date (30/04/2024) instead of the correct end date 29/04/2024.  The boss did a couple of more pay runs after this date and they all show a status of "ACCEPTED".  Is there anything I need to do or have the subsequent payruns reporting updated the YTD totals with ATO to correct this one stuck as "SENT"?

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