Forum Discussion

LyndaMc's avatar
LyndaMc
5 years ago

Possible payroll glitch with new update - 2020.2

Processing my weekly payroll after upgrading my MYOB AccountRight I had issues with combined entitlements - i.e. RDO & A/L taken where there was a deficit in available entitlement shown only whilst p...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi LyndaMc 

     

    Thanks for your post. We are aware of an issue in 2020.2 where paying employee leave is generating the message Paying this leave will result in a negative leave balance for <insert employee name>. This issue is currently being investigated by our developers. 

     

    The warning message is being displayed incorrectly and the underlying figures will be correct. If a user proceeds with the pay the employee’s figures will be updated correctly and they will have the correct balance displayed on the pay slip. Reports and the employee's card file will also show the correct figures after the pay has been processed. 

     

    As long as the employee has enough leave to cover the amount of leave being taken, the warning message can be safely ignored. It is only the warning message that is displaying incorrectly.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi LyndaMc 

 

Thanks for your post. We are aware of an issue in 2020.2 where paying employee leave is generating the message Paying this leave will result in a negative leave balance for <insert employee name>. This issue is currently being investigated by our developers. 

 

The warning message is being displayed incorrectly and the underlying figures will be correct. If a user proceeds with the pay the employee’s figures will be updated correctly and they will have the correct balance displayed on the pay slip. Reports and the employee's card file will also show the correct figures after the pay has been processed. 

 

As long as the employee has enough leave to cover the amount of leave being taken, the warning message can be safely ignored. It is only the warning message that is displaying incorrectly.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Nuway's avatar
Nuway
Contributing User
5 years ago

Upgraded system to 2020.2 last week.

Does this gliche also incorporate superannuation calculating on zero value payslips?

We have checked the setup and all appears normal in prior periods.

 

Thanks

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi Nuway 

     

    We are aware of an issue in 2020.2 which is causing superannuation to calculate incorrectly. Our developers are currently working to resolve this and understand how important it is to fix this as quickly as possible.

     

    We do apologise for the inconvenience caused.

    • Nuway's avatar
      Nuway
      Contributing User
      5 years ago

      Thankyou, we have not received any notification of the superannuation nor the leave accrual gliche, but our own investigation on our payroll has been affected as follows:

      -super calculated on zero $ payslips

      -over-calculating super (as much as $600 on one slip alone)

      -under-calculating super

      -calculating no super at all

      We have manually checked every payslip and made super accrual adjustments.

      Our concerns are that with the EOFY payroll we will need check the $450 minimum rule as well as checking super calculating on all staff.

       

    • Nuway's avatar
      Nuway
      Contributing User
      5 years ago

      Hi, have just discovered another gliche, with RetailManager Import of Purchases.

       

      The log file isnt reporting errors, line by line. Its giving error codes, just not identifying the transaction that is in error.

       

      Is this a known issue with the 2020 version upgrade?

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