Forum Discussion

kara23's avatar
kara23
Contributing Cover User
13 days ago

Printing Payslips

Hi, for the past few months it takes an incredibly long time for us to print the paylsips off one particular computer. my other computer works fine and they come out really fast. Today, only a few printed and the others didnt. I have cleared the cache also on both computers. i have since gone back in there and selected 3 payslips to print, it only printed one. I have sent myob support as request however havent had a response. I have noticied that one payslip says its 35.1MB while the other is 10.2kb (big difference, and yet they are all one page documents.

Please help.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    13 days ago

    Hi kara23,

     

    Thanks for jumping on here and giving all the details. I know how annoying it can be when pay slips take longer than expected, especially when you just want it to be quick and easy. I can see your support case has come through, so no worries, it's definitely in the system and on our radar. The team will get someone onto it soon to have a proper look at what's causing that weird file size difference and the slow printing. 

     

    Regards,

    Sai

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