Forum Discussion

AmandaLR's avatar
AmandaLR
Contributing User
3 months ago

Problem with entitlement balance on reinstated employee

Hi We re-employed a staff member who had left in Aug 2025 and re-started with us in Dec 2025.  We had previously paid out leave entitlements and made them inactive.  We re-activated their card and r...
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey AmandaLR,

 

No worries, you’ve handled the re‑employment perfectly. The Entitlement Balance report showing the wrong annual and sick leave figures for a reinstated employee is something we’re aware of, and our team can get that fixed for you. You can contact them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

AmandaLR's avatar
AmandaLR
Contributing User
3 months ago

Hi Doreen

 

I am having trouble with Live Chat understanding my issue.  Is there another way to access support?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi AmandaLR, 

     

    You can also lodge a support request through your My Account page. 

     

    Regards,
    Genreve 

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