Hi Doreen
When I was unable to process the payrun the following day, I rang MYOB support and they told me to delete the run and try processing again which worked.
Hi, lorrelly
Thank you for updating us.
We're glad to know that the issue when processing pays has been resolved. Please feel free to post again if you encounter any issues. We are here to assist.
Best regards,
Doreen
I had this same issue. Recreating the payroll didn't work. The error was occurring within 4 seconds so the TimeOut Extender steps were pointless because the default is 60 seconds and the extension gets taken out to 3600 seconds (which is an incredibly long time). The only anomoly was a new staff member that was receiving her first pay in this cycle. When I excluded her, and re-ran the Pay Record, it worked. When I then tried her on her own, I got the same error as above. So I checked her setup, and Superannuation Guarantee was not ticked the Superannuation tab. Checked this box, retried it, now worked successfully. MYOB, please address your software/error codes and help files. Cheers.
