Our company is in exactly the same situation. We have also moved to a 3rd party for STP and are now facing the same issues as the OP for Super payments for SMSFs. Can you please share if you have found a resolution.
MYOB have no interest in a solution. I've been told through multiple calls and messages that they can't help other than to just move to online. Like STP, there is no technical reason to require online (we can do it offline through 3rd party apps) but MYOB don't seem to want to write the code and support their offline customer base anymore - as we're 'only a small percentage of their customers'.
I have found that if you have 10 employees or less and below a certain turnover, you can register through the Australian Business Online portal for their small business super clearing house. After registering for the SBCH, you need to set up all of your super payees manually, then enter the payment manually through the portal, instead of MYOB doing it. I had all of the securities and accesses already so it was pretty quick and easy to register for.
Setting up the payees took slightly longer.
Downside, is that SBSCH will apparently shut down as of June 30 2026(?) as the move to pay-day Super payments is introduced. This isn't actually in law yet, so I don't think the processes for how this will work are in place - hopefully it'll move back to paying Super bank accounts, rather than having to go through clearing houses. Hopefully MYOB will get their proverbial together by then...?
I appreciate the quick reply. Were you having issues with all your super payments? In our case it was only the SMSFs that would not process with the exact error message as you have received. I was thinking of using SBSCH only for the SMSF employees. Are you doing manual payment entries in MYOB to get the data into the system?
Yes, we have around 1/4 of our employees with SMSF's and do suspect that was the key issue with MYOB processing. We've just started processing them all through the SBSCH.
Interestingly, the MYOB clearing house used to take a couple of weeks to clear the funds through to the payees. When loading it through SBSCH, it hit their super accounts the following business day. I guess MYOB hold everyone's funds and gain some interest for a couple of weeks? /shrug
Correct - we just do a manual entries into MYOB for the Super payments. PITA, but at least a temporary solution to this ridiculous situation.
Again, I appreciate the information you have put forward.
I agree with everything you have experienced. MYOB is crippling the software for all customers that have no intention of placing their accounting file online.
I will have to confirm if we will be eligible for SBSCH, otherwise we may need to look for another clearing house.
We have moved STP to 3rd party, now Super. One has to question how much more will customers like us tolerate.
