Re: Can't verify employees super fund

For anyone who is trying to find a solution to this problem...

When setting up a SMSF in MYOB, MYOB backend uses a third party provider to verify the existence of the SMSF. This is why you get the error message when you first try to process a payment to a SMSF that is new to MYOB. MYOB backend will be showing as Initiated. While it has this status, you won't be able to process payments to that SMSF.

I was told you need to wait about 48 hours until the third party provider validates the SMSF and then you should be able to process payments to that SMSF.

Feedback for MYOB, the error message could be more helpful, i.e. "We need to verify your SMSF. Please wait 48 hours if you are processing payments to a SMSF that you have just created in MYOB".

Hopefully this will save someone the half a day I have spent trying to resolve this issue.

Hi KyleeB1, 

Thanks for your response.

Thank you for providing the screenshot of the error message. For further checking, may we also ask for the complete SMSF fund details, their ABN number and USI. We will be waiting for your response. 

Cheers,

Shella

the SMSF abn was on the screen shot, and SMSF do not have USI. 

Thanks

Kylee

Hi KyleeB1, 

Thanks for the response. 

As per checking the SMSF status is complying under the ATO super fund look up which means it is active. The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created, please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

Please do let me know how you go. 

Cheers,

Shella

I've done this and it still does not work.  

Same here. Have tried the steps above to no avail. Any other ideas? Is there a way you can do super manually?

Did you find a solution for this, as i am having the same issue?

no , i have no solution as yet.  I'll post if i find one.

Hi KyleeB1, 

Thanks for your patience with this. 

We're sorry for the late response. We recommend contacting the SMSF fund directly as they may updated some details on their end so that we're aren't able to add them on our end. Do let us know how it goes after.

Cheers,
Shella

with no other changes made on my end, when we submitted a few days ago, it worked, all super was paid.

i have no explanation as to why, but it worked fine when we ran the super payments this month.