Employee Missing from Super Payments Report
Hi, I have an employee who is missing from the Super Payments report. When I create the Super Payments report everyone else is listed except for the one employee. What could be the problem? Thank y...
Forum Discussion
Hi Genreve
I have checked all the details. When I print the Superannuation Payments Report the employee is clearly listed with the correct amount of superannuation. When I run the Pay Superannuation in the desktop the employee is not listed. The strange thing is, it was there up until the August report?? I have attached the two reports so you can see. The total difference is $958.92 which is the total of Gianni's super.
I have to use the desktop version to create the super payment as I can't use the create super payment in the browser as it will not allow me to include the salary sacrifice component as we use a clearing house to pay super.
I hope that makes sense.
Thank you
Michelle
Please disregard the email. I have a found the problem and fixed it. Solution was in a previous email from 2 years ago.
Do make sure that the new superannuation fund that has been created is set to be paid via AccountRight. This can be done via Lists (very top of the screen)>>Superannuation funds>>Select the required fund and "Pay Directly from AccountRight" on the right-hand side. This indicates that you are paying that superannuation fund via Pay Superannuation.
