Hi BuildonCert
I just simply want to know how you go about the issue. If you still need further assistance with this, please don't hesitate to post again and one of us will be here to assist you.
Thanks,
Cel
Hi Cel,
Thank you for your query.
When I processed payroll last week, i could process the timesheets as normal. However the problem we still have is that two of my employers cannot view their timesheets in their app.
We have removed the app from their phones, checked for upgrades ion their phones, reinstated the app and nothing has fixed this.
To see if the phones are the issues we set one of the staff up on another phone and set the app on it and still they were unable to view the timesheets.
They can both view payslips and use the app as normal, except to modify timesheets.
We would really like this storted as I am manually having to rectify if there are any issues with their timesheets. I also have them supply a hardcopy of timesheets for me to review.
I look forward to yur feedback.
Regards
Chelsea
Hi BuildonCert
Thank you so much for getting back to us and share an update to the issue.
I understand that you are still having an issue with two of your employees who are unable to view timesheets, just to confirm, this works on your other employees and only the two employees experience this issue? and they were not able to modify it.
I agree with Doreen_P's response to your post. If the timesheet has been recorded and saved, it is visible on the MYOB admin portal and once approved, it should be visible to the employee in the MYOB team app. Sorry for trying to follow the steps that we provided but still it your employee is unable to access the time sheet. I would recommend checking this Help Article: Timesheets. This includes more information on the timesheet and also to serves as your reference.
Feel free to post again if you need further assistance with this. We're happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi BuildonCert,
We just wanted to follow up on your concern about the issue with your employee's timesheet. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you require additional support with this, or if you need assistance in the future, please do not hesitate to post again. Alternatively, you can send us a Private Message. We are delighted to assist you.
Thanks,
Cel
Hi Cel,
The issue hasn't been rectified.
I have attached the screen of one emplyee how her MYOB team looks, she is unable to use timesheets at all however everythiong else on the app she can., timeshets labeled Timesheets.
Our other staff member can log hours but MYOB timesheets on their app is blank.
Kind regards
Chelsea
Hi BuildonCert,
We appreciate your patience on this issue. And thank you for getting back to us and providing updates on the situation. Apologies for the inconvenience.
In this regard, we have found the cause and have now released a fix with the MYOB Team 1.35.1 version. If the issue persists, you can try to remove employees to the location under approving manager then try to re-add it again. You can also try to change the email address of the employee then re-add it again.
Let us know how you go on with this. We are happy to assist you further.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
