Employees Unable to view Timesheets in App & I cannot process Timesheets in MYOB Team

Hiu Earl,

Nothing as been respoved.

I have done what you have asked with our employees several times.  One even bught a new phone and this still hasn't rectified the problem.

The problem is two employees cannot view the timesheets function on the app.  They can put the hours in but a swirling image appears nothing else.

I look forward to your response.

Regards

Chelsea

Hi BuildonCert,,

Thank you so much for your post and my apologies for the late response. 

If you're having trouble viewing timesheets in the MYOB Team admin portal online, could you kindly attempt to access team.myob.com using a Chrome incognito window or a different browser? Once logged in, please check if the timesheets window becomes visible. If the issue persists, please don't hesitate to inform us.
 

For employees who are encountering difficulties seeing the timesheet window in their apps, we kindly request that they sign out and then sign back in. If this doesn't resolve the issue, please advise them to uninstall and reinstall the app.

If none of these troubleshooting steps prove effective, our team has requested that you consider creating a new location in the admin portal for testing purposes. Add an employee to this new location, and verify if they can access it in their app. Your feedback on this step is much appreciated.

Please do let us know how you go on this.
Regards,
Earl

Hi BuildonCert,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

Same here, we have employees who submit timesheets through the app and once submitted are viewable on the backend portal, but the employees cannot see the shifts in their app. I am one of the affected employees and have attached a screenshot where I have already submitted two timesheets for the week. No amount of deleting and reinstalling the app will fix. It's just a basic bugged app with inadequate support. 

Hi BuildonCert, and KrysMartin,

I appreciate your comprehensive response and for sharing the screenshot. I've reached out to you privately via a direct message to request additional information that will aid us in our investigation of this issue. Thank you for your cooperation in helping us resolve this matter efficiently. 

Looking forward to hearing from you soon!
Regards,
Earl

I received a private message from another MYOB Moderator and after some back n forth suggestions, the last advice was to delete and reinstall the app. 

I have done too many times to count now and I feel like MYOB don't really know how to rectify this issue and the default advice is always to delete and reinstall the app, which just frustrates us even more. You shouldn't have to do this though - MYOB developers should be able to investigate more and release bug fixes. 

HELLO WE HAVE TEH SAME PROBLEM WORKERS CAN NOT SEE THEIR TIME SHEETS ADDED 

WE HAVE INSTALLED LATEST APP DELETED- NEW PHONE BROUGHT- REMOVED WORKER FORM LOCATION CREATED NEW LOCATION AND NOTHING 

CAN YOU GET THIS FIXED ASAP. 

Hi tabbitha,

Thank you for your post. 

I understand that your employee is having difficulty viewing their timesheet and is unable to see timesheets on the app. We are sorry for the experience. I will provide you with a step to see if everything is set up correctly. You will need to enable the Timesheet on the software. To do this, Go to Setup >>Preferences >> System >> Select "Use Timesheets for Payroll". Once the preferences have been enabled, you will need to create a new location. Enabling these preferences will not update any existing locations within the app. After creating the new location, you will need to add the appropriate approving manager and invite the employee to the new location. 

You can check out this Help Articles for more information and for your reference.

Using MYOB Team Admin Portal

Getting Started with MYOB Team

Using the MYOB Team mobile app

If  you still need further assistance with this, feel free to post again. We are happy to help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi,

We have done the below and the same two employees are still having the problem.

I receved a private message on the 07.11.23:

. "I have escalated this issue to the relevant team and you'll be receiving an email for your case number shortly."

Still no contact from MYOB.

Very frustrating as everyweek I have to manual input to employes timesheets.

This has been going on for 4 months and still no one knows how to resolve.

Regards

Chelsea

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Celia_B wrote:

Hi tabbitha,

 

Thank you for your post. 

 

I understand that your employee is having difficulty viewing their timesheet and is unable to see timesheets on the app. We are sorry for the experience. I will provide you with a step to see if everything is set up correctly. You will need to enable the Timesheet on the software. To do this, Go to Setup >>Preferences >> System >> Select "Use Timesheets for Payroll". Once the preferences have been enabled, you will need to create a new location. Enabling these preferences will not update any existing locations within the app. After creating the new location, you will need to add the appropriate approving manager and invite the employee to the new location. 

 

You can check out this Help Articles for more information and for your reference.

Using MYOB Team Admin Portal

Getting Started with MYOB Team

Using the MYOB Team mobile app

 

If  you still need further assistance with this, feel free to post again. We are happy to help. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

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Hi Celia_B 

I can confirm this suggestion fix does not resolve the issue. Submitted timesheets under the new location still do not appear visible in the MYOB Teams app.  You can only view them via the backend portal.