Hi tabbitha,
Thank you for your post.
I understand that your employee is having difficulty viewing their timesheet and is unable to see timesheets on the app. We are sorry for the experience. I will provide you with a step to see if everything is set up correctly. You will need to enable the Timesheet on the software. To do this, Go to Setup >>Preferences >> System >> Select "Use Timesheets for Payroll". Once the preferences have been enabled, you will need to create a new location. Enabling these preferences will not update any existing locations within the app. After creating the new location, you will need to add the appropriate approving manager and invite the employee to the new location.
You can check out this Help Articles for more information and for your reference.
Getting Started with MYOB Team
Using the MYOB Team mobile app
If you still need further assistance with this, feel free to post again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi,
We have done the below and the same two employees are still having the problem.
I receved a private message on the 07.11.23:
. "I have escalated this issue to the relevant team and you'll be receiving an email for your case number shortly."
Still no contact from MYOB.
Very frustrating as everyweek I have to manual input to employes timesheets.
This has been going on for 4 months and still no one knows how to resolve.
Regards
Chelsea
