Re: EOY finalisation -ETP payments
Hi Sam, I have not moved from STP 1 to STP2 so did as was suggested by removing termination date, processing a zero dollar pay and reterminating the employee but this has still not fixed the problem...
Forum Discussion
Hi dawns1,
Thank you for letting me know.
The steps you've provided in your post are actually related to another issue termination issue, not the ETP your having. I will list the help article that will assist you with your ETP issue:
Do reach out if you were still needing assistance with this after going through the above.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Sam,
The link provided doen't provide any info on how to fix my problem with the ETP.
My problem appears to be the same as others with regards to the wrong gross amount
reporting on the finalisation report but you say I have a different issue??
Can you please explain what steps I am supposed to take to correct this problem?
Thanks
Dawn.
Hello,
Just wondering if someone has a solution to this problem.
Date for finalisation has come and gone and no reply??
Thanks
Dawn.
Hi dawns1,
Apologies for the delay.
If you are still in STP Phase 1, could you please open Single Touch Payroll (Payroll reporting centre) > Employment Terminations > Click on the affected employee's name > can you see any duplicate ETP payments appearing here?
Hi Sam
Yes there is one duplicated.
