incorrect entitlement report
I have just run am Entitlement Balance Summary report for July and noticed that one of the entitlement category has reduced significantly from previous month. This entitlement was for Long service ...
Forum Discussion
Hi SakunnaK,
Thanks for checking in! There haven’t been any known issues reported on this one. Sometimes, if you run those reports with different date filters, the numbers can come up a bit wonky and look different from month to month. Pretty good that things are showing right now though! If you ever notice anything odd again, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so we’ll look into it for you.
Cheers,
Shella
Shella_A thank you for your reply.
I think the variance we are talking about is more than just "a bit wonky" when the available hours went from 207.73 hours to 245.73 hours, from 269.33 hours to 329.33 hours, from 253.33 hours to 329.33 hours
Was there a glitch in your system? How can we trust that our reports are accurate when 3 different type of reports produced different results for the same thing?
