Forum Discussion
Hi Jem
Thanks for your reply.
Every time I make an adjustment - either Void Pay method or Adjust Card Balance method - it seems to affect both balances and I still get a variance.
I need to just change the Card Balance to -5.72 so it agrees with the Hours from Pays balance of -5.72 which is the correct figure. I don't want the Hours from Pay figure to change at all.
Are you able to advise me what figure I need to put in what field to make this change?
Thank you.
Hi Jebmich, how did you manage to resolve this?
I have the same issue with some weird Card Balances. Employee left, all balances were 0. But now he's back, and setting him active, something weird with Card Balances has happened.
- Jebmich8 months agoExperienced User
I haven't been able to resolve it, it's still showing an incorrect balance. If you discover a fix, I'd love to hear it.
- Shella_A8 months agoMYOB Moderator
Hi Trav9999,
That’s a bit odd! Reactivating an employee shouldn’t mess with card balances like that. This might need a closer look—try reaching out to our live chat team through MOCA or drop us a support ticket via MyAccount so we can sort it out for you.
Regards,
Shella
- Trav99998 months agoExperienced Cover User
I found this post.
Entitlements differ on card to summary | MYOB Community
And based on the answer in there, the solution was to create a new card for the employee, rather than "re-activate" a previous employee card.
Seems to be a **bleep**py MYOB glitch / badly programmed feature. But I'm not going to invest any further time trying to resolve in any other manner,.... my opinion of MYOB support is not good.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.