Forum Discussion

Contributing User

2 years ago

RE: Merger to Australian Retirement Fund- Change of USI

I am having trouble paying super and have been advised this is due to the change of USI for Australian Retirement Fund. I cannot find where to change the USI. It is not giving me this option in MYOB....

Melisa_D
2 years ago
Hi Tereasa1,

Thank you for the update, glad to hear that has worked !

Do reach out if you need further help.

Melisa_D

Former Staff

2 years ago

Hi Tereasa1,

Welcome to the Community Forum ! So I can check this can you please confirm the funds ABN and spin/usi number.

Tereasa1
Contributing User
2 years ago
ABN 60905115063
USI 60905115063003
The Australian Retirement Trust (previously Sunsuper)
Thank you
Tereasa1
Contributing User
2 years ago
Hi I really need some help with this one. I am unable to phone tech support, as I cannot find a number that works, to get this sorted and have tried forums and youtube. Please can someone contact me to sort this out. Every day is costing money as the super NEEDS to be paid. Thank you
- Melisa_D
  Former Staff
  2 years ago
  Hi Tereasa1,
  
  Looking at our MYOB Superfund list, the ABN and USI number is listed on our list, I've attached a screenshot below:
  
  If you're having troubles paying to this fund, I'd recommend re-creating the super fund list in your file (making sure to rename the old fund list slightly different created so that this fund can be saved) and linking it to the employee. Can you then pay the fund ?
  - Tereasa1
    Contributing User
    2 years ago
    Thank you Melissa, I set up a new fund and it still will NOT allow processing. I have also rerun a pay with zero for the end of the quarter to see if this will pick it up to allow payment. This did not work either.
    
    Next suggestin? Thank you