Need help with EOFY STP finalisation ASAP!!
It is beyond disappointing to see so many users experiencing so many issues with MYOB and their EOFY STP finalisation 😥 Am I correct in understanding that I can't process pays (payroll day is today...
Forum Discussion
Hi Anna_P,
Thanks for responding. I had already undone the termination in the reporting center, it's not showing there anymore... I'm a bit hesitant to finalise with the figures not being correct.. I've tried the $0 pay again but no luck :(
Super frustrating!
you can undo the finalisation (I think) - it might be worth a try as there appears to be problems with running the first payroll too. Fun times.
Ok so I gave it a go... every other employee is fine. Just the one old (previously terminated) record for one employee is still missing the Base Salary figure 😥 You were right, I could undo the finalisation - i did that for just this employee. Wonder if I can still process a payrun today? I'm not paying that record as he has been set up as a new card - as advised by MYOB!
Oh geez there's issues with first payruns too???? This is unbelievable and unacceptable!!!
When I have had two cards for one employee there are two entries for that individual on the payroll reporting list (one was for their apprenticeship (terminated), the other as a casual employee). Do you have two entries for that employee? If not maybe that has something to do with your problem?
Yes I do have two entries. The newer one is fine. It's the previous/older record that had been terminated (which I unterminated) that is the issue. Just the Base Salary figure is missing. The other categories - banked hours, annual leave etc are fine. The ATO category is correct... I can't work it out! The Payroll Activity report includes it but the Register and YTD finalisation reports don't. Go figure!! I've tried the $0 payrun a few times, no change.
Hi,
Do you know if we can manually calculate pays and pay employees from the bank and wait for MYOB to fix the issue?
I am sure it would be possible?
