Hi LC1Bk,
Thanks for raising this again and for explaining the impact when payroll is processed ahead of the employee payment date. I understand that while the payroll can be future-dated, the Pay Super amount is debited as soon as the payment is authorised, which can create cash-flow and month-end reconciliation issues. Pay Super doesn’t support scheduling a payment for a future date. The payment date entered in Pay Super is used for recording and reporting purposes, but the direct debit is processed on the date the batch is authorised. We don’t have a confirmed timeframe for when true future-dated Pay Super payments will be available. Your feedback has been recorded for consideration by our product team. For now, the workaround is to create and authorise the Pay Super batch on the date you want the funds to be debited. You can still process and record the payroll in advance, then submit the related super contributions when appropriate.
Regarding the “Processing payment” status, a bank debit confirms that the payment has entered the clearing process, but it doesn’t necessarily mean the payment has been fully processed by the clearing house and allocated to each super fund. Pay Super payments generally take around 3–5 business days to clear, although we recommend allowing up to 7–10 business days, particularly where weekends, public holidays or fund processing times are involved. The bank-feed transaction may also take some time to appear, so it may not be available for matching or reconciliation immediately after the debit. Please avoid submitting the batch again, as this could result in a duplicate payment. If you’re using AccountRight, you can also try refreshing the status by going to Pay Super > Settings, signing in if prompted, closing the Settings window and returning to Manage Payments.
If the payment is still showing as “Processing payment” after 7–10 business days, or if a super fund confirms it hasn’t received the contribution, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the payment can be investigated.
Regards,
Sai
