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Jackie-1963's avatar
Jackie-1963
Contributing Cover User
8 months ago

Pay Super payment authoriser

I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing an...
  • MikeG1's avatar
    MikeG1
    8 months ago

    Hi Jackie-1963 thanks for the post
    I understand that you have already followed our help instructions so I wont send you back there again.
    There best ways to get in touch with our support teams are:
    * Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
    * Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team


    Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
    Thanks, Mike

MikeG1's avatar
MikeG1
Admin
8 months ago

Hi Jackie-1963 thanks for the post
I understand that you have already followed our help instructions so I wont send you back there again.
There best ways to get in touch with our support teams are:
* Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
* Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team


Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
Thanks, Mike

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