Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
11 months ago
Solved

Paying Super Error when TFN is 111 111 111

Good morning,    Im trying to pay the June super for a new employee who has applied for a TFN (on 09/06/23) but hasnt received it yet as it can take up to 28 days.    MYOB wont let me pay his sup...
  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi MichaelaJohnson 

     

    Thanks for the screenshot.

     

    In this case, kindly choose the Employee has no TFN or other reason from the drop down. You can always go back to that information to change when the employee has his TFN already. Please let me know if you can process it now after changes has been made.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi MichaelaJohnson 

 

Kindly attach a screenshot of the employee card that it is already showing as Waiting on TFN Declaration. Make sure to remove sensitive information before posting in the Forum. Were you able to access your MYOB account using web version? And from there, try to process the super payments.

 

Best regards,

Doreen

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
11 months ago

Hi Dorreen, 

 

Please see attached screen shots. And yes I tried to process payment through web version with no luck.

 

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi MichaelaJohnson 

     

    Thanks for the screenshot.

     

    In this case, kindly choose the Employee has no TFN or other reason from the drop down. You can always go back to that information to change when the employee has his TFN already. Please let me know if you can process it now after changes has been made.

     

    Best regards,

    Doreen