Forum Discussion

KiwiCaro's avatar
KiwiCaro
Trusted Cover User
3 years ago

Pay super error

Hi all.

I'm aware of the issues of trying to get through to helpdesk on the phone (I've been on hold for 20 minutes and my wait time is still 44-48 minutes!)

 

I got the attached error message when trying to pay staff super yesterday, and again today.

 

The employee has not changed his superfund/account. Nor have I changed any of his details, they've been the same for the past 7 years!

 

Hope someone can assist, or someone from MYOB can call me back!

 

Thanks

Carolyn

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi KiwiCaro, 

     

    Thank you for your post. I'm happy to assist, can you please confirm the employees superfund name, superfund ABN and the funds spin/usi number. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi KiwiCaro, 

     

    Thank you for your post. I'm happy to assist, can you please confirm the employees superfund name, superfund ABN and the funds spin/usi number. 

      • KiwiCaro's avatar
        KiwiCaro
        Trusted Cover User
        3 years ago

        Thanks to Melisa's advice, I checked the AMP site and found that AMP Flexible Super has now changed to SignatureSuper (USI/Spin: AMP0195AU). This fund was already available as a selcetion in MYOB :)

         

        Carolyn