Hi nduro
Do you use bank feeds? If yes, are these set to create a transaction based on a bank feed rule?
A number of users have been reporting duplicate bank feeds and if the feed is creating a new transaction each time this could cause the issue,
OR
Someone might manually create the Receive Payments transaction, and then the bank feed creates another?
Could either of the above explain what is happening?
The more information you can provide about the Receive Payment transactions, the better as this can eliminate some causes.
Regards
Gavin
Hi gavin12345
Thank for the reply.
We use bank feeds, but they are only used once a week on a Tuesday by account as a discrepancy / reconciling tool to check payments.
BUT this particular payment was entered at the time of sale when payment was made, via the Invoice screen "PAID TODAY" tool.
And according to the journal entry it shows a double entry straight after each other according to the journal "CR111854" and "CR11855" dated 1.7.22.
We would not have used bank feeds again until 5.7.22, so if it had anything to do with it the ID Number would have a gap.
I have tried to replicated with no luck.
Thanks Nathan
I notice I created a new thread accidently. I thought i was adding to exisiting thread that has been discussing same thing. I wonder what they found Payments into system are double recording on same invoice
Here is another example of slightly different situation from a deposit.
A backorder was released on 15/7/22 and the transfer from deposit has applied itself twice straight after each other SJ004333 and SJ004333, given the customer $111.83 credit for free. Not good.
No idea how this could happen.
