Hi gavin12345
Thank for the reply.
We use bank feeds, but they are only used once a week on a Tuesday by account as a discrepancy / reconciling tool to check payments.
BUT this particular payment was entered at the time of sale when payment was made, via the Invoice screen "PAID TODAY" tool.
And according to the journal entry it shows a double entry straight after each other according to the journal "CR111854" and "CR11855" dated 1.7.22.
We would not have used bank feeds again until 5.7.22, so if it had anything to do with it the ID Number would have a gap.
I have tried to replicated with no luck.
Thanks Nathan
I notice I created a new thread accidently. I thought i was adding to exisiting thread that has been discussing same thing. I wonder what they found Payments into system are double recording on same invoice
Here is another example of slightly different situation from a deposit.
A backorder was released on 15/7/22 and the transfer from deposit has applied itself twice straight after each other SJ004333 and SJ004333, given the customer $111.83 credit for free. Not good.
No idea how this could happen.
Must be super random.
For us I have found 3 occurances this month, out 1000 + sales.
Hi nduro
Agree this is odd, esp given your comments about bank feeds (most likely cause which has been seen before). With the 3 times this has happened, was it always when you use Paid Today? And would you have used Paid Today on any of the other 999?
If is is happening on only some Paid Today invoices, then it could be an intermittent 'cache' issue.
Regards
Gavin
Hi gavin
We have not had a solution yet either.
Jill
