Forum Discussion

Unknown8580's avatar
Unknown8580
Contributing User
2 years ago

STP 2 SEND AN UPDATE EVENT

Hi,    I am trying to send an update event for STP2 but received following warning stating "something went wrong". How can I fix this? Thanks!  
Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi Thanks for the update.

 

Can you check if the employee sending update event to ATO is added as declarer for STP ? To add declarer please check this Help Article Add a declarer for Single Touch Payroll reporting.

 


Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

Unknown8580's avatar
Unknown8580
Contributing User
2 years ago

Hi Leneth_A, 

 

Thanks for your reply.

Yes, I have added myself as a declarer for STP. There is no issue for me to declare this to ATO when I process weekly payrun.

This issue only occur when I use the <Send Update Event> function in app.myob in order to update a payroll category that was assigned incorrectly when we moved to STP 2.

There are a few of employees got affected and their YTD balance is not matching with MYOB report. Therefore it will be great if we can get this <Send Update Event> function working. 

 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Unknown8580

    Thanks for your post. Are you still having this issue? If so, we do recommend on clearing up your browser's cache and history and try logging on from a different browser.

    Please do let me know how you go on this.
    Regards,
    Earl  

    • kjm's avatar
      kjm
      Trusted Cover User
      2 years ago

      Hi, did you read our response? We have tried this already. It is not happening on our side. 

       

      These sorry of canned response solutions to generic errors without actually looking at the problem really don't help

       

      There is a real problem here not a caching issue 

    • Unknown8580's avatar
      Unknown8580
      Contributing User
      2 years ago

      Hi Earl_HD, 

       

      Yes, the issue still existing. I have tried clearng browser's cache and history, logging in from different browser, declaring under different user account,  but none of them work. 

       

      FYI, I also handling another MYOB file in the same workstation, and I am able to send update event in the other file under same environment but not this one. 

       

      This should indicate that this was not caused by browser/security settings.

       

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Unknown8580 

        My apologies. For me to take a look at this,  Can you please send me a private message with your Serial Number and Email Address:

        Regards,
        Earl