STP FINALISATION MISSING GROSS PAYMENTS
Hi I have just tried to do my STP Finalisation STP2 and I ran the year to date verification report and everything balanced. Great lets send it I thought-alas the minute I ticked and sent the rep...
Forum Discussion
Hi DukeofEdWA
Can you please check if you had terminated any employees during the period ? If yes, please unterminate them, send an update event to the ATO and then check the reports again.
If they are correct, terminate the employees and finalise them. If not, send us the YTD verification report, screenshot of EOFY Finalisation figures in the Payroll Reporting Centre, payroll activity report by Private Message so we can investigate further.
The issue isn't just confined to terminated employees, other current employees have the gross amounts missing (so they have a zero against the gross), the salary packaging component isn't being picked up across all the employees and reducing the reportable by the sacrifice amount. Setting are the same for all employees - it's your software that's the problem.
This should be a simple process, not complex and complicated, becasue your back end code isn't correct.
No one should have to spend their weekends putting through zero payrolls, reversing entire pays and resubmitting in an attempt to get your software to acknowledge the change. And we won't be spending any more time on it.
Hi AMJ1 If you have already rolled over to the next year, please do a $0 payrun dated 30/06/2022 after making the necessary changes as that would send the updated information for the year to the ATO.
DukeofEdWA Sorry for the inconvenience caused by this process and we have passed on your feedback to the relevant teams. That said, unterminating and sending the update event will report the figures correctly even if the issue isn't just confined to the terminated employees. If that does not work for you, please send me your product serial number and screenshot of the YTD verification report by Private Message so we can investigate this further.
Hi there
I am at my wits end and have just loaded another post.
Can you tell me how I do a private message to send you the detail that you asked for ?
Thanks
Annemarie
