Forum Discussion

TPGaccs's avatar
TPGaccs
User
5 days ago
Solved

STP not balancing

One of our employees PAYG in STP doesn't match with the report in MYOB.   Not sure how to find out where the amounts have changed? Any help would be greatly appreciated.   Thank you
  • Princess_R's avatar
    Princess_R
    5 days ago

    Hi TPGaccs,

     

    I see you're having a bit of a pickle with your STP not lining up. No worries, we'll sort this out. First off, let's see if your payroll activity and payroll register reports match. If they do, try processing a $0 payment with today’s date, wait for it to be accepted, then check the YTD verification report. If the reports don’t match, it means there’s been a manual change to the employee’s pay history. The activity report pulls from processed payments, while the register and YTD reports come from the pay history. To fix this, just adjust the pay history back to what it should be and then process that $0 pay to update STP. 

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
5 days ago

Hi TPGaccs,

 

I see you're having a bit of a pickle with your STP not lining up. No worries, we'll sort this out. First off, let's see if your payroll activity and payroll register reports match. If they do, try processing a $0 payment with today’s date, wait for it to be accepted, then check the YTD verification report. If the reports don’t match, it means there’s been a manual change to the employee’s pay history. The activity report pulls from processed payments, while the register and YTD reports come from the pay history. To fix this, just adjust the pay history back to what it should be and then process that $0 pay to update STP. 

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

  • TPGaccs's avatar
    TPGaccs
    User
    2 days ago

    Hi Princess,

    I did $0 payroll run and it fixed my issue.

     

    Thank you for your help  :)