Hi Helenformwork,
Thanks for reaching out.
As mentioned, the difference in the figures comes from the employees that are no longer employed. May I know if these employees are already inactivated in the system? If they are what we could do is to reactivate these employees and do a $0 pay run, after which we could try to run the same reports and see if the figures have been corrected.
If you run into any other issues or questions. Feel free to let me know, I'm happy to help.
Cheers,
Genreve
Hi Genreve
I have re-activated them but the system will not allow me to process a payroll for them - I guess I need to remove their termination dates.
I know have the same issue with another one of our companies but its not just affecting employees that have left, but current employees too.
very frustrating
Hi Helenformwork,
Thanks for your response.
To process the $0 pay run you still need to remove the termination dates.
Also, with your other company with the same issue on none-inactive employees can I get a screenshot of that via private message?
We are looking forward to your response. If you have any other questions or concerns please include them in your next reply.
Cheers,
Genreve
Hi Helenformwork,
I hope you found what you were looking for in the forum.
Let us know if you need further assistance with your other companies. You can still send us a private message with the information and we will be happy to help.
Cheers,
Genreve
