Forum Discussion

rachelpd's avatar
rachelpd
Experienced User
1 year ago

Recurring issue - cannot open an employee card file

Hi,

 

I continually get the "somethings gone wrong" when I try to open a card file for one of my employees. I have tried restarting account right several times. I need to access the employee's file to update his information.

 

Any ideas? I need to fix it to correctly process pays..

 

This is part of the error log:

 

AccountRight Application Error Report
=====================================
Application Version: 2024.4.1.5
Application File Version: 2024.4.1.5
Incident Id: 2a5c02d0-3319-4bf9-8849-30f5e6a0a489
Time: Monday, 20 May 2024 9:26:01 AM

Code: 
Unknown (0)


Message: 
 


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

.,...)

 

Desktop

4 Replies

  • rachelpd's avatar
    rachelpd
    Experienced User
    1 year ago

    Update: I have also tried accessing the card file int he web version of MYOB and it says "something went wrong try refreshing your browser etc" 

    Not working!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi rachelpd,

    Thanks for your detailed post. It seems you've accidentally saved the same employee information twice, causing this issue. To fix it, we have an online script that we can run on the back end. Please reply with the last four digits of your Serial Number and Company File ID, and I will arrange this for you.

    Looking forward to your response.

    Regards,
    Earl

  • rachelpd's avatar
    rachelpd
    Experienced User
    1 year ago

    Hi Earl,

     

    Would you be able to do this early today.

     

    Serial

    xxxx xxxx 3804

     

    Company File ID 7

  • rachelpd's avatar
    rachelpd
    Experienced User
    1 year ago

    Hi Earl,

     

    Still having a problem with this card file. can you please follow up?

     

    I've purposely now created a duplicate (which is also causing the same error) as i needed to get pays done with an ammendment to his tax.

     

    I can't keep creating new card files for the same employee everytime i need to change a detail.

     

    Can you please  help???? Company file infomration in my previous reply. Its now been 3 weeks.

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