Forum Discussion

McleodsAcc's avatar
McleodsAcc
Contributing User
1 year ago

Reinstated employee has incorrect Entitlements.

Hi it looks like this is a common problem but unfortunately I reinstated an employee that had been terminated rather that creating a new employee card and now her entitlements are very over stated. U...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi McleodsAcc,

 

This issue usually happens when an employee's termination date is removed after they've already been terminated. When that happens, the system can miscalculate their accruals. To fix this, you'll need to get in touch with our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can run a script or, if needed, perform a data file repair to correct the balance. 

 

Regards,

Sai

McleodsAcc's avatar
McleodsAcc
Contributing User
1 year ago

Thank you Sai!

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