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SharonSL's avatar
SharonSL
Trusted Cover User
3 years ago

Reinstating employee - Entitlements incorrect - need help ASAP please

Hi,   I am having the same issue as other users where an employee who left in October 2022 and has just been reinstated has incorrect annual and personal leave accrual balances - which seems to be ...
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi SharonSL, 

 

If the Entitlement balance detail report is out of balance for the reinstated employee can you please send me a private message with the below details so I can arrange the repair for you:

  • The employee's name
  • The date of termination
  • The date of reinstatement
  • Serial number
  • Your full name and email address
  • Confirmation of which entitlements are out of balance
SharonSL's avatar
SharonSL
Trusted Cover User
3 years ago

Hi Melisa,

 

Thanks for your reply.

 

As mentioned in my answer to Vidaro, as I had to process the reinstated employees pay that day I ended up creating a new card.  I don't understand why MYOB provides instructions on how to reinstate employees when this is a known issue.

 

I had managed to speak to a MYOB consultant on a chat that day and their first suggestion was to create a new card too! Otherwise it would take around 5 days to do the file repair which you have messaged me about. Too late when you only discover this is an issue and need to process a pay the same day. He advised that should I need to reinstate an employee in the future to request help in advance.  Not very helpful.

 

Thanks,

Sharon

 

 

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