Hi, CarrieEL
We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
Best regards,
Doreen
Thanks Doreen. However, all employees have the proper settings for the payslips to be emailed.
This is not just for sending out payslips. It happened on the remittance advice. Some of the remittance advice got missed / not sent.
Hi, CarrieEL
Thank you for updating us.
Please allow us to check this so we can provide you with the most effective workaround. We truly appreciate your patience and understanding. We will update you as soon as possible.
Best regards,
Doreen
Hi, CarrieEL
Thank you for your patience.
Kindly check the remittance advice delivery status on the supplier card file and make sure that it is to be emailed. Lastly, if you are using AccountRight to send emails, please untick the box and then tick it again. To do this, go to the Setup menu > Preferences > Emailing tab and deselect the option Send Emails Using AccountRight. Once done, try to send the pay slips and remittance advice again.
Please let us know how it goes on your end.
Best regards,
Doreen
