Forum Discussion

CarrieEL's avatar
CarrieEL
Member
2 years ago

Remittance advice / payslips not been sent in the full list

Has anyone had the experience with sending purchase remittance advice and payslips on MYOB that only partially got sent out? For example, I had 40 payslips to be sent out, but only 32 of them were se...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, CarrieEL

 

Thank you for your patience.

 

Kindly check the remittance advice delivery status on the supplier card file and make sure that it is to be emailed. Lastly, if you are using AccountRight to send emails, please untick the box and then tick it again. To do this, go to the Setup menu > Preferences > Emailing tab and deselect the option Send Emails Using AccountRight. Once done, try to send the pay slips and remittance advice again.

 

Please let us know how it goes on your end.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, CarrieEL

 

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist
you.

 

Best regards,

Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, CarrieEL

     

    We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

     

    Best regards,

    Doreen

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