Forum Discussion

RobMcNeil's avatar
RobMcNeil
Contributing User
2 years ago

Resend Onboarding Request

Hi All,   I sent an onboarding request for a new employee and I believe it has now expired. Is there a way to resend it to the employee (the resend option is no longer available under invites) or d...
Celia_B's avatar
Celia_B
MYOB Moderator

Hi RobMcNeil,

 

Thank you for your post and welcome to the Community Forum.

 

In this matter, when you invite an employee to self-onboard, the employee card is created straight away. This means you can start entering their payroll information, like start date and pay cycle, as soon as you've sent the self-serve onboarding request. And this request will expire in 10 days.  If the request has expired you have the option to resend it by checking on the status, hover your mouse on the ellipsis, you will have the option to resend or cancel the invite. 

 

You can check on this Help Article: Employee self-onboarding as your reference. 
 

 

 

 

I hope this helps. Let me know if you need further assistance with this. We're happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Best Regards, 

Cel

 

jokaso's avatar
jokaso
Contributing Cover User
12 months ago

Hi

I am havingthe same issue as Rob, the new staff member whos invitation has expired

 

IS NOT SHOWING UP UNDER SELF ONBOARDING INVITES

 

it is only showing as an active employee, therefore :

 

THERE ARE NO ELLIPSES TO HOVER/CLICK ON TO RESEND INVITATION

 

  • RobMcNeil's avatar
    RobMcNeil
    Contributing User
    12 months ago

    Hi Jokaso,

     

    I ended up deleting the active employee and sending a new onboarding request.

     

    Regards,

    • jokaso's avatar
      jokaso
      Contributing Cover User
      12 months ago

      Hi Rob,

       

      thankyou

       

      the most helpful reply yet - but i have already paid him twice now, so can i still do that?

       

      Jody

      • RobMcNeil's avatar
        RobMcNeil
        Contributing User
        12 months ago

        Hi Jody,

         

        You could but you would probably have to reverse the two pay runs you have processed for STP purposes, delete the employee, resend the onboarding processing request and reprocess the two payrolls you have already paid.

         

        Might be easier to just update the details you still require manually.

         

         

        I hadn't paid the person I was onboarding.

         

        Rob.

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    12 months ago

    Hi jokaso 

     

    Thank you for your post and welcome to the Community Forum.

     

    Thank you so much for flagging this to us, in this regard, I have provided steps in my previous post on how to resend the onboarding invitation. If this is not working on your end you can cancel the invitation and process a new one. 
     

    You can check on this Help Article: Employee self-onboarding.

     

    Let me know if you need further assistance. We are happy to assist you . 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Best Regards, 

    Cel

     

    • jokaso's avatar
      jokaso
      Contributing Cover User
      12 months ago

      you did not read my post correctly or look at the screenshot i attached.

       

      please read and look and then advise me