Forum Discussion

RobMcNeil's avatar
RobMcNeil
Contributing User
2 years ago

Resend Onboarding Request

Hi All,   I sent an onboarding request for a new employee and I believe it has now expired. Is there a way to resend it to the employee (the resend option is no longer available under invites) or d...
jokaso's avatar
jokaso
Contributing Cover User

Hi

I am havingthe same issue as Rob, the new staff member whos invitation has expired

 

IS NOT SHOWING UP UNDER SELF ONBOARDING INVITES

 

it is only showing as an active employee, therefore :

 

THERE ARE NO ELLIPSES TO HOVER/CLICK ON TO RESEND INVITATION

 

RobMcNeil's avatar
RobMcNeil
Contributing User
2 years ago

Hi Jokaso,

 

I ended up deleting the active employee and sending a new onboarding request.

 

Regards,

  • jokaso's avatar
    jokaso
    Contributing Cover User
    2 years ago

    Hi Rob,

     

    thankyou

     

    the most helpful reply yet - but i have already paid him twice now, so can i still do that?

     

    Jody

    • RobMcNeil's avatar
      RobMcNeil
      Contributing User
      2 years ago

      Hi Jody,

       

      You could but you would probably have to reverse the two pay runs you have processed for STP purposes, delete the employee, resend the onboarding processing request and reprocess the two payrolls you have already paid.

       

      Might be easier to just update the details you still require manually.

       

       

      I hadn't paid the person I was onboarding.

       

      Rob.

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