Forum Discussion

translite's avatar
translite
User
11 months ago
Solved

Returned Reversal and Recording of Superannuation Payment-AccountRight

Hello, I recently followed instructions by MYOB to reverse, record and re pay two x employees return super into my bank account, however when I go to pay their super there is a negative amount in "Pa...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi translite 

     

    Thank you for your post.

     

    If you have a returned super payments, you can reverse and re- process the super payments by following our Help Article, Reversing and reprocessing superannuation payments.

     

    After the reversal, you can now reprocess the successful payments by going to Pay Liabilities and reprocess the unsuccessful/returned  payments into the Pay superannuation window.

     

    In the Manage payments window once you've reversed the payments, this will provide you a negative amount of entire super payments. This reversal (negative amount) will remain on Manage payments window we don't have an option to delete this.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

     

     

Princess_R's avatar
Princess_R
MYOB Moderator

Hi translite 

 

Thank you for your post.

 

If you have a returned super payments, you can reverse and re- process the super payments by following our Help Article, Reversing and reprocessing superannuation payments.

 

After the reversal, you can now reprocess the successful payments by going to Pay Liabilities and reprocess the unsuccessful/returned  payments into the Pay superannuation window.

 

In the Manage payments window once you've reversed the payments, this will provide you a negative amount of entire super payments. This reversal (negative amount) will remain on Manage payments window we don't have an option to delete this.

 

Please feel free to post again I'm happy to assist.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,

Princess

 

 

EHAccount22's avatar
EHAccount22
Contributing User
9 months ago

The process MYOB gives for this issue is ridiculous when you re paying over 300 employees. It is messy and if reconciliing banks each month does not work with the refunds happening in the next month Doing it the other reversing inbdividual payroll & entering again to pay the correct superfund leaves negative amounts in the pay super & pay liability windows. There needs to be a better way as with the number of super mergers going on it is a common problem.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi EHAccount22, 

    Thanks for your post and for the detailed information.

    Thank you for sharing your feedback with us. We understand that managing superannuation payments for a large number of employees can be challenging, and we appreciate your input on the current process. We are continuously working to improve our software and user experience, and your feedback is valuable in helping us identify areas for enhancement.

     

    Regarding the issue you mentioned with super refunds and reconciling banks, we'll take your feedback into account and explore potential improvements to streamline the process and prevent negative amounts in the pay super and pay liability windows.

     

    If you have any specific suggestions or ideas on how we can make this process better, please feel free to share them with us. We're committed to enhancing our software to meet the needs of our users, and your input is essential in achieving that goal.

     

    Regards,
    Earl

    • payrollers's avatar
      payrollers
      Experienced Partner
      4 months ago

      I'll chime in on this one if i may :)

       

      If Accountright had the ability to only reverse selected single lines of the PaySuper batch that would basically solve the problem.

      I too have hundreds of lines in a paysuper batch so reversing a whole batch and redoing the majority of them via Pay liabilities for the sake of 1 or 2 returned amounts is crazy and creates entries with hundreds of lines/people in it. Not great when the amount returns a month or even more later and weve locked the period and moved on. 

       

      Or are we missing a neater way of doing this?

       

      Cheers

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        4 months ago

        Hi payrollers,

        I understand your need for a feature to reverse a super transaction for a specific employee. Currently, this feature is not yet available. However, your suggestion is valuable and we'd love to hear more about it. I recommend you to submit this idea to our Product Ideas page. Our developers regularly check this page for user feedback and ideas for future updates.

        Here's the link to the Product Ideas page: MYOB Product Ideas

        Feel free to post again, we're happy to help!
        Regards,
        Earl