Forum Discussion

macfesto's avatar
macfesto
Contributing Cover User
3 months ago

Reverse Payslip

Hello, i am having a issue with trying to reverse a payslip. I going into the payslip , hit reverse , now the payslip goes into the negative but that it , nothing else happens and it dose not reverse. I have the box ticked , reverse transactions, i even tried deleting it nothing happens. I have spoken to myob , i have done the following to try and fit it 1. Un install Myob, 2. Go online (as my file is server addition) and try to delete , that failed as well . 3. Cleared cache .  Nothing is helping, has anyone else had this error and can anyone give me a solution !!!!!

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hey macfesto,

     

    You’ve done the right thing, and nice job outlining everything you've tried. When reversing a pay, the system creates a separate negative amount that sits alongside the original pay, and those two entries cancel each other out so the pay is effectively nullified. Once a pay run has been accepted, it can’t be deleted, so reversing is the correct path. For peace of mind, you can open the Transaction Journal or run the Payroll Activity and Payroll Register reports for that employee to confirm the net effect is zero.

     

    Cheers,

    Doreen

  • macfesto's avatar
    macfesto
    Contributing Cover User
    3 months ago

    Yes i do know the procedure to reverse a payslip, but my issue is its not working. It is not reversing. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi macfesto,

     

    Nice work knowing the pay slip reversal steps. if it still isn’t reversing, the best move is to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can check what’s going on in the background and get it sorted for you. When you get in touch, share the employee, pay run date, and any error messages you’ve seen, and we’ll take it from there.

     

    Cheers,

    Doreen