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dddddddddd's avatar
dddddddddd
Experienced User
3 years ago

Reversed a Pay - Negative Super not appearing in super payments screen

I reversed two pays as I had to make an adjustment in salary.  However, the super on the original pays had already been paid through Pay Super.  These amounts are not showing as a negative amount in ...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi dddddddddd 

 

Thanks for clarifying. So we can check what's causing it, 

 

  • Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
  • A screenshot of one of the payruns where the super amount is positive. 
  • Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? Or what is the total amount appearing on the Pay Liabilities window? 
  • Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds ( This might not be a problem as you mentioned that the other super entries for this employee are appearing as expected on the Pay super window).  
 
Cameronm2022's avatar
Cameronm2022
Member
3 years ago

Hello

 

Wondering if this was resolved?  I have the same issue currently.

 

Thanks

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