Forum Discussion

dddddddddd's avatar
dddddddddd
Experienced User
3 years ago

Reversed a Pay - Negative Super not appearing in super payments screen

I reversed two pays as I had to make an adjustment in salary.  However, the super on the original pays had already been paid through Pay Super.  These amounts are not showing as a negative amount in ...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi dddddddddd 

 

Thanks for clarifying. So we can check what's causing it, 

 

  • Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
  • A screenshot of one of the payruns where the super amount is positive. 
  • Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? Or what is the total amount appearing on the Pay Liabilities window? 
  • Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds ( This might not be a problem as you mentioned that the other super entries for this employee are appearing as expected on the Pay super window).  
 
anas84's avatar
anas84
Member
3 years ago

Hi Komal,

 

My name is Ana.

 

I was wondering if you were able to help in this case?  I have the same issue currently. 

 

Thanks

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi anas84 , Cameronm2022 

    If you're still experiencing this issue, please send me the following information as we would need to investigate your specific case further:

     

    • Please attach a screenshot of the entire window for reversal payrun ( You're welcome to send it by private message if it contains sensitive information).
    • A screenshot of one of the payruns where the super amount is positive. 
    • Is the reversal appearing on the Pay Liabilities window, when filtered by Superannuation and correct date range? Or what is the total amount appearing on the Pay Liabilities window? 
    • Is "Pay super using AccountRight" for this employee's fund ticked under Lists>>Superannuation Funds

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.