Forum Discussion

5 years ago

Reversed a pay, but Super had already been processed

An employee of one of my clients submitted the incorrect details for her pay (she worked extra hours). I've gone and reversed the pay per the the appropriate help article.

However, prior to finding reversing the pay, the superannuation had already been paid through the 'Pay Superannuation' function, and debited from the bank account.

I've now re-done the pay, but when I go to pay the balance of the superannuation via the 'Pay Superannuation' function, the whole amount of $77.95 comes up - but $61.46 of it has already been paid.

How can I go about making it so that the 'Pay Superannuation' function only shows the $16.49 that is actually payable?

Emily_B
5 years ago
Hello debrowling

Just to clarify I am following this: Pay 1 was processed for, let's say $500. It was later realized it should have been $550. Super for the $500 was paid out at $61.46. The $500 was reversed, the correct $550 was paid, and now Super is showing $77.95 against that $550, rather than just the $16.46 reflective of the extra $50?

Please see this Help Article on Checking and Adjusting Superannuation, which will walk you through the steps to fix a super payment. You should be able to manually adjust the figures on a void pay for the employee and pay the $16.46 that remains owed. If however this process does not seem to be working and that $77.95 does not adjust as required, you would be looking at reversing the $61.46 transaction following the steps outlined in Reversing and reprocessing superannuation payments. You could then pay the $77.95 in full.

Emily_B
Former Staff
5 years ago
Hello debrowling

Just to clarify I am following this: Pay 1 was processed for, let's say $500. It was later realized it should have been $550. Super for the $500 was paid out at $61.46. The $500 was reversed, the correct $550 was paid, and now Super is showing $77.95 against that $550, rather than just the $16.46 reflective of the extra $50?

Please see this Help Article on Checking and Adjusting Superannuation, which will walk you through the steps to fix a super payment. You should be able to manually adjust the figures on a void pay for the employee and pay the $16.46 that remains owed. If however this process does not seem to be working and that $77.95 does not adjust as required, you would be looking at reversing the $61.46 transaction following the steps outlined in Reversing and reprocessing superannuation payments. You could then pay the $77.95 in full.
- debrowling
  5 years ago
  Hi Emily_B ,
  
  Thank you so much! The manual adjustment on a void pay worked perfectly - thanks so much for your help! :)
- nickyKoz
  4 years ago
  Can i just see if this method will work for my scenario as well? - when setting up an employees card we accidentally used the wrong account for superannuation liability. All payments were correct, we just had the superannuation going into the wrong accounts. We were told to reverese the transactions and correct. We did that no problems but now the superannuation liability is double what it was previously. It does not seem to have acknowledged the credit from reversal. Should I just do the method you describe. The inital payroll has been reported to STP (we will resubmit to STP due to reversals) and the super has been paid through the ATO clearing house. I just need to make sure the superannuation is correct before declaring all through STP and make our accounts accurate again.
  - Tracey_H
    Former Staff
    4 years ago
    Hi nickyKoz
    
    We are aware that if a pay has had liabilities paid and the pay is then reversed, that liability reversal will not show in Pay Liabilities. To fix this you will need to reverse the reversal to cancel the reversal and enter the negative pay manually.
    
    Please let me know if you need further help.