Forum Discussion

lp555's avatar
lp555
Member
4 years ago
Solved

Salary sacrifice superannuation is not displaying on payslips

My payslips are not reporting amounts that employees have salary sacrificed to superannuation. Not sure why but an MYOB update happened today and I think it is a glitch. The pays are correct and th...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi lp555, 

     

    You can check this preferences by going to the Payroll window > Payroll categories > Superannuation tab > Open salary sacrifice the category via blue arrow.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi lp555, 

 

Thank you for your post and welcome to the Community Forum ! I would recommend checking if your Salary sacrifice payroll category has Print on Pay Advice ticked and saved ? If it doesn't this would be why it hasn't printed. If it does, can you please clear your AccountRight cache. Once cleared can you re print the payslips. Does it appear ?

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

lp555's avatar
lp555
Member
4 years ago

Hello, 

Thank you for your response but  I cannot find where to tick and save PRINT ON PAYSLIP in my payroll categories.

I could only find something to tick in SETUP, PREFERENCES, REPORTS AND FORMS. So I ticked the box to include all entitlement balances on payslips.

Please tell me how I can get to the box to tick PRINT ON PAYSLIP.

Regards,

Lisa 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi lp555, 

     

    You can check this preferences by going to the Payroll window > Payroll categories > Superannuation tab > Open salary sacrifice the category via blue arrow.

    • lp555's avatar
      lp555
      Member
      4 years ago

      Much appreciated Melissa! All sorted thank you!

      Regards,

      LIsa 

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