Forum Discussion

acc23's avatar
acc23
Contributing User
3 years ago

Something went wrong at our end Sorry about that. You'll need to come back later and try again.

Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week.    Thanks  Jackie
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello acc23 


Are you able to please send a console log when the error pops up? I have linked our Help Article which will give instructions on how to get the console log. 

Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?

Please let me know how you go.

  • NardiaPlumbing's avatar
    NardiaPlumbing
    Experienced Cover User
    3 years ago

    Hi Chris, I have tried logging a console log, however, there is not an actual "error" message, just not able to connect to the ATO via the payroll and the attached message appears instead of the boxes to enter your name and submit to the ATO. Just as you see attached.

  • acc23's avatar
    acc23
    Contributing User
    3 years ago

    In my web browser, i dont get the same message it lets me in..

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