Forum Discussion

LKinghan's avatar
LKinghan
Experienced User
2 months ago

Something's gone wrong and AccouRight needs to close

Good morning, this is the second file this has happen to me today.  I cannot open the employee card file.

 

AccountRight Application Error Report
=====================================
Application Version: 2024.6.1.9
Application File Version: 2024.6.1.9
Incident Id: f5ebb586-89dc-4ea8-8cc7-880ebff0c5c1
Time: Wednesday, 31 July 2024 10:57:46 AM

Code: 
Unknown (0)


Message: 
 (Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

5 Replies

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  • LKinghan's avatar
    LKinghan
    Experienced User
    3 days ago

    Hi Earl_HD

    thank you for your message.  I am still not having any luck solving this issue and more employees are now affected, I can not open their card file 

    AccountRight Application Error Report
    =====================================
    Application Version: 2024.7.1.14
    Application File Version: 2024.7.1.14
    Incident Id: 6b6e4969-e0a2-498e-9d6d-aa449223142c
    Time: Thursday, 29 August 2024 2:29:58 PM

    Code: 
    Unknown (0)


    Message: 
     (Unknown): ShowUIView(CardDetail,...,...)


    Stack Trace
    ----------------------------------------
    1 : MYOB.Huxley.API.HuxleyApplicationException

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      3 days ago

      Hi LKinghan,

       

      Thanks for your response. We need to run a script over your file to fix the issue. I've checked our records, but I'm unable to locate the serial number ending in 8002 associated with your email address. To resolve this issue for your convenience, please contact our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount. This will allow our support team to assist you directly and resolve the matter as quickly as possible. 

       

      Regards,

      Sai

  • LKinghan's avatar
    LKinghan
    Experienced User
    2 months ago

    Good morning Isaiah_C 

     

    Thank you for your assistance

     

    xxxx 8002 both files

     

    Kind regards

    Lynne

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      27 days ago

      Hi LKinghan ,

      I would like to check if you're still experiencing this issue. If so, I recommend reaching out to our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a try! You can engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need—our live chat team is available to pick up where MOCA left off.

      Regards,
      Earl

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi LKinghan,

     

    Thank you for the post. Please provide me with the last four digits of your serial number so I can further assist you with this.

     

    Regards,

    Sai