Forum Discussion
Hi Denise24
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
In this matter, We are aware that his this issue has been resolved way back in 2021. For now you would need to zero out the figures on the old serial number and send updates event.
Let me know if you need further assistance with this. I'm happy to assist.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
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