Hi Jo,
Yes that's correct, it was the fix the help desk gave me for an issue and it did work.
Cheers
Chrisy
Hi Chrissy
Thank you for your reply.
There are no allowances relating to this. The reason for the error is that a pay was processed, then reported. Then it was incorrect, so a reversal was done, then reported. Then the correcting pay run was processed and reported.
The problem is, the EOFY finalisation figure is matching the figures reported after the reversal was done, it is not picking up the correcting pay run. I thought maybe our client lodged the reversing pay as the final report, however she assures me the correcting pay was the final one reported. I should point out this was all done on the same day, so maybe its a timing issue.
I understand this is all a learning curve, but if anyone has any ideas how to fix this would be very much appreciated.
Thank you
Hi Jo,
Try pushing through a $0 run for that employee from the back up file, that also worked for me.
Cheers
Chrisy
Hi Chrisy
Thank you, so are you saying you were able to STP report from the backup file?
Hi Jo,
Yes that's correct, it was the fix the help desk gave me for an issue and it did work.
Cheers
Chrisy
Hi Chrisy
Thank you so much, we will give that a go :)
