Forum Discussion

hannahpycroft's avatar
hannahpycroft
Contributing User
13 days ago

STP Filing Issue with Reverse Payrun

Hi,

 

My client has processed a reverse Payrun in MYOB but the STP has come through as an update event instead of a pay event. 

 

So the Payroll figures showing on the ATO are not accounting for the reverse payruns processed.

 

The reports in MYOB are correct, but this has not corresponded with the ATO.

 

How does the client resolve this issue, so the W1 and W2 figures showing in their BAS on their ATO form match the figures in MYOB?

 

Thanks, Hannah

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 days ago

    Hey hannahpycroft,

     

    Your client can send an update event to make sure the correct payroll figures are sent to the ATO. After sending an update event, log in to the ATO portal and verify that the payroll figures match your records. You can check this link for more information. If you still encounter issues after sending an update event, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

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