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TanyaBennett's avatar
TanyaBennett
Experienced Cover User
9 days ago

STP incorrect figures

I have run multiple payruns, all correct dates for period ends & date of payment. Gross, PAYGW & super reporting correctly. They were all lodged late, 28/09/2026. Payroll summary shows correct. When looking at STP lodgements, all are $0. All are accepted ? Nothing has prefilled in the ATO W1 & W2. FInalisation report has figures that cannot be reconciled ? Why and how do I correct this?? I have done an updated event, but still nothing in ATO prefill or finalisation report? Very frustrating !

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 days ago

    Hi TanyaBennett, 

     

    Thanks for sending through the screenshots and explaining the checks you’ve completed so far.

     

    Payments can show as $0 on the STP report when they’re treated as an Update Event. This can happen when the pay run is recorded after the payment date.

     

    The W1/W2 and YTD reconciliation need to be checked separately. Please compare the Payroll Activity and Payroll Register reports first. If they match, review the affected pay items’ ATO reporting categories and check that they aren’t set as Not Reportable or PAYG exempt. After making any required corrections, send an Update Event and rerun the YTD Verification report.

     

    If the figures still don’t reconcile, I recommend reaching out to our support team so they can investigate further.

     

    Regards,
    Genreve 

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