STP, payrun that was sent to ATO
Hi, Client processed pay run for employee which was origianlly not sent to the ATO, however a mistake was made that All of the payruns for this employee was deleted as it had not been sent to ATO a...
Forum Discussion
Hi gentschc
Thanks for your post and Welcome to MYOB Community Forum.
Since the pay runs were accidentally deleted from the system and sent to the ATO, you may need to process a pay with a negative figure so that it will cancel out the original payments. However, if an employee card file was deleted, you will need to create a card file with all the same details including the employee number that is showing in the Summary of Payments.
Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
Thank you for your reply Doreen, however I have done these and it has not worked
Hi gentschc
Thanks for the update.
If an employee YTD figures are still showing in Summary of payments, the card file is still in the system as it still recognizes the data of the employee from the old card file. Can you please confirm as well that the old employee card file is not inactive? To check it, go to Payroll > Card File > Cards List > Employee tab > Tick the Show Inactive > Then check if the old card file is there. Let me know how it goes.
Best regards,
Doreen
The old employee file was deleted and not made inactive
Hi gentschc
Thanks for the update.
Before the employee card file has been deleted, are there any processed pay runs that has been recorded and sent to the ATO? Also, if you can send a screenshot of the Summary of payments report through private message.
Best regards,
Doreen
